RETURN & EXCHANGE 退貨換貨
a. We want you to be completely satisfied with your purchase and hope you like our products as much as we do. However, it is important to read our Return and Exchange policy before making any purchase. We take pride in our products and service and we value our relationship with you. Our goal is to make the return process as simple as possible to make sure you feel good and experience a comfortable online shopping with us.
b.We constantly ensure that the products we sell are of the highest quality. In order to provide excellent service, we will make sure all products are in good condition before packing and dispatch.
c.We reserve the right to make amendments to this policy without prior notice.
a. Returns are possible if unfortunately the items ordered are:
i. Wrongly sent
ii. Faulty / defective
iii. Out of stock
b. For above (i) and (ii) please submit pictures
c. If an item is faulty, wrongly described or different from the sample shown then we will meet our obligations which may include refunding the purchase price and shipping charges, or providing a replacement product, provided the item is returned within 7 days.
d. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging.
e. If the products have been used or damaged, there will not be any refund.
f. We take no responsibility for returned items that do not reach us, i.e., lost during the return transit.
g. After verification of the returned item(s), a refund or replacement will be arranged within 3 -10 working days.
3. Minor defects
a. Minor defects like a broken zipper, loose thread, etc which can be fixed by the buyer, we will reimburse the cost accordingly.
b. However, it is always our objective to ensure all items are in good condition before shipment.
4. Sizing (Clothing)
a. We understand the concern about SIZEs especially those who are new to online shopping. If the clothing you order is the incorrect size, we are happy to exchange the item as long as it is in new condition, unused and unworn with the tag intact.
b. Due to size differences between different designers, manufacturers, and markets, the size you normally wear need not necessarily be the Standard for selecting clothing online or even in a physical store.
c. When buying online for clothing, you must know your own body measurements and compare them with the Size Chart of each design. Therefore before choosing your size, we recommend you take a look at the size chart of the item(s) you are interested to make sure you are choosing the best size for your measurements.
d. It is advisable to choose ‘rather large than small’ size out of the vital statistics. This makes it easier to do a slight alteration should you prefer or decide to modify later.
5. Exchange Conditions
The following are the Exchange conditions:
a. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging.
b. Subject to stock availability, i.e., size, color, etc. You may wish to check the item(s) availability (same or different design) online. We will reserve once you notify us.
c. Shipping costs will not be refunded.
d. For all returns, the cost of shipping will be borne by the buyer (except conditions as stated in 2 a)
e. We will accept exchange for Standard Online Pricing merchandise only (which are normally 20% less Retail or Market Price), except for further discounted merchandise such as Clearance, Sale and Best Value, and Aromatherapy products.
6. Exchange Notification
a. Please contact us either by EMAIL or FB Inbox (No Whatsapp) within 3 days of receiving your order, failing which your request will not be entertained.
b. After verifying and agreed upon the item(s) to be returned and/or exchanged, buyers must return the item(s) in good conditions as in 4 (a), within 7 days of receiving. Failing which the request is invalid.
c."Please return by courier service only" and provide tracking reference for the return.
d.Once we have received the returned products, exchanges will be processed within 3 - 10 working days.
e.We will not be responsible should there be a delay in shipping which may not meet your expected date of receiving, i.e., function or during festive season, etc
7. Contact us
a. If for any other reason you are still not satisfied with the purchase please email us within 3 days of receiving your order.
b. For complaint or order checking, kindly DO NOT send SMS. Please contact us by email or by phone for general inquiries during office hours.
FB Message: m.me/Mr.JANGYU
g. 退貨確認無誤後，我們將在 3 -10 個工作天內處理退還原款或替換產品之動作。
b. 由於不同設計師、 製造商和市場之間的差異，所以標準尺碼都不一。故您通常穿的尺寸未必是網購或在實體店鋪選擇服裝大小的標準。
a. 所有退貨換貨申請必須通過電子郵件，即收到貨後的 3 天內發郵件或 FB Message 通知，否則申請無效。
b. 在商確後，買家必須在收貨後的 7 天內寄囘，逾期恕不受處理。
d. 一旦我們收到退回的產品後，將在 3 - 10 個工作天內處理。
a. 如果由於任何其他原因您仍然不滿意此購買，請在收到您的貨件後 3 天內通過電子郵件聯係我們。